Privacy Policy

About our privacy policy

Nala Living highly values your privacy. Therefore, we only process data that we need to (improve) our services and we handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided through it by Nala Living. The effective date for the validity of these terms is 06/06/2024; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy contact person, whose contact details can be found at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we (have it) stored, what security techniques we use, and for whom the data is accessible.

Web store software

Shopify
Our web store is developed with Shopify software. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Shopify is obliged, based on the agreement we have with them, to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve its services. Shopify adheres to the applicable statutory retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States.

Email and mailing lists

Gmail
We use Gmail services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our mailbox, and we treat all our email correspondence confidentially.

Payment processors

Stripe
To process (part of) the payments in our web store, we use the Stripe platform. Stripe processes your name, address, and place of residence data, and your payment data such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Stripe's services for which they engage third parties. Stripe does not retain your data longer than permitted by law.

Reviews

Judge.me
We collect reviews via the Judge.me platform. If you leave a review via Judge.me, you can choose whether to post your review anonymously or under your own name. The email address must be filled in, but it is your choice whether to display it or post it anonymously. Judge.me shares this data with us so that we can link the review to your order. In the event that we invite you to leave a review, we will share your name and email address with Judge.me. They use this data solely for the purpose of inviting you to leave a review. Judge.me has taken appropriate technical and organizational measures to protect your personal data. Judge.me reserves the right to engage third parties for the provision of services, for which we have given Judge.me permission. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the services for which Judge.me engages third parties.

Shipping and logistics

DPD
When you place an order with us, it is our responsibility to deliver your package to you. We use the services of DPD for deliveries. For this purpose, it is necessary that we share your name, address, and place of residence data with DPD. DPD uses this data only for the purpose of fulfilling the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting

Snelstart
For our administration and accounting, we use the services of Snelstart. We share your name, address, and place of residence data, and details regarding your order. This data is used for administering sales invoices. Your personal data is securely transmitted and stored. Snelstart has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Snelstart is bound to confidentiality and will treat your data confidentially. Snelstart will not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your permission. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, or by an oath or legal obligation.

Automatically collected data
Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in fiscal and criminal investigations
In some cases, Nala Living may be obliged, based on a legal obligation, to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will resist this within the possibilities that the law offers us.

Retention periods
We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request for erasure. This also means that we do not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable period runs. However, employees will no longer have access to your client profile and documents that we have produced based on your assignment.

Your rights

Based on applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send transcripts and copies of your data to the email address already known to us. In the event that you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of an erasure request, we administer anonymized data. All transcripts and copies of data will be provided to you in the machine-readable data format we use within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access
You always have the right to access the data we process (or have processed) that relates to your person or can be traced back to it. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, corrected. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been adjusted.

Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to it. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, carried out by another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or that has been processed by other processors or third parties on our behalf, to the email address known to us. In such a case, we will most likely no longer be able to continue providing services, as the secure linking of databases can no longer be guaranteed.

Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Nala Living. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or transcripts of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged, based on applicable laws and regulations, to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process already collected data about you, we will inform you by email.

Contact details:

Nala Living
Holterstraatweg 77
7462TT Rijssen
Netherlands

www.nalaliving.nl 
Email: info@nalaliving.nl

Contact person for privacy matters:
M.C. Smits