Privacy Policy
About our privacy policy
Nala Living highly values your privacy. Therefore, we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided through it by Nala Living. The effective date for the validity of these terms is 06/06/2024; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy officer; you will find their contact details at the end of our privacy policy.
About data processing
Here you can read how we process your data, where we (have it) stored, what security techniques we use, and for whom the data is accessible.
Web store software
Shopify
Our web store is built using Shopify software. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have with them, Shopify is obliged to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve its services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States.
Email and mailing lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see an 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and to share information with third parties in that context.
Gmail
We use Gmail's services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our inbox, and we treat all our email traffic confidentially.
Payment processors
Mollie
For handling (part of) the payments in our web store, we use the Mollie platform. Mollie processes your name, address, place of residence, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in that context. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by law.
Reviews
Judge.me
We collect reviews via the Judge.me platform. If you leave a review via Judge.me, you can choose whether to post your review anonymously or under your own name. The email address must be entered, but it is your choice whether to display it or post it anonymously. Judge.me shares this data with us so that we can link the review to your order. If we invite you to leave a review, we share your name and email address with Judge.me. They only use this data for the purpose of inviting you to leave a review. Judge.me has taken appropriate technical and organizational measures to protect your personal data. Judge.me reserves the right to engage third parties for the provision of services, and we have given Judge.me permission for this. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Judge.me engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our responsibility to deliver your package to you. We use PostNL's services for deliveries. It is therefore necessary that we share your name, address, and place of residence data with PostNL. PostNL uses this data only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
If you place an order with us, it is our responsibility to deliver your package to you. We use DHL's services for deliveries. It is therefore necessary that we share your name, address, and place of residence data with DHL. DHL uses this data only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
DPD
If you place an order with us, it is our responsibility to deliver your package to you. We use DPD's services for deliveries. It is therefore necessary that we share your name, address, and place of residence data with DPD. DPD uses this data only for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.
Invoicing and accounting
e-Boekhouden
For our administration and accounting, we use the services of e-Boekhouden. We share your name, address, place of residence, and details related to your order. This data is used for administering sales invoices. Your personal data is securely transmitted and stored; e-Boekhouden has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. e-Boekhouden is bound by confidentiality and will treat your data confidentially. e-Boekhouden does not use your personal data for purposes other than those described above.
External sales channels
Bol.com
We sell (part of) our articles via the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Marktplaats.nl
We sell (part of) our articles via the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your permission for this. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality by agreement between them and us or by an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation in fiscal and criminal investigations
In certain cases, Nala Living may be legally obligated to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will resist this within the bounds of the law.
Retention periods
We retain your data for as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request for erasure. This also means that we will not retain your data for longer than two years from the last contact or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for the applicable period. However, employees no longer have access to your client profile and documents that we have created as a result of your order.
Your rights
Under applicable Dutch and European legislation, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request for erasure, we log anonymized data. All copies of data will be provided in the machine-readable data format we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
Right of access
You always have the right to inspect the data that we (have processed) that relates to your person or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.
Right to rectification
You always have the right to have the data that we (have processed) that relates to your person or can be traced back to you, rectified. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data that we (have processed) that relates to your person or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data that we (have processed) that relates to your person or can be traced back to you, transferred to another party. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address known to us. In such a case, we will most likely no longer be able to continue providing services, as the secure linking of data files can no longer be guaranteed.
Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Nala Living. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will provide you with copies of data that we (have processed) and then permanently cease processing. Furthermore, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy officer.
Cookies
Google Analytics
Our website places cookies from the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged, under applicable laws and regulations, to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.
Third-party cookies
If third-party software solutions use cookies, this is mentioned in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact details:
Nala Living
Holterstraatweg 77
7462TT Rijssen
Netherlands
www.nalaliving.nl
E-mail: info@nalaliving.nl
Contact person for privacy matters:
M.C. Smits